mata11 Privacy Policy — Our Commitment to Protecting Your Data
This document explains how mata11 collects, uses, stores, and protects the personal data of users in Indonesia. Your privacy is our top priority, and we are committed to managing your information with the highest security standards and full transparency.
Last updated: 2024
What Data We Collect From You
When you register and use mata11 services, we collect several categories of data necessary to operate the service optimally. Account information includes your full name, email address, phone number, date of birth, and identity information you provide during registration.
We also collect technical data such as device type, operating system, browser type, IP address, and platform usage session data. This information is used to ensure service compatibility and identify potential technical issues that affect the user experience.
For financial transactions, we collect information required to process payments in Indonesian Rupiah (IDR), including the selected payment method and transaction history. We do not directly store bank account numbers or card details; this process is handled by trusted payment providers operating in accordance with industry security standards.
Behavioral usage data such as pages visited, session duration, and features accessed is also recorded for analysis and service improvement purposes. All data is collected with a clear purpose and is not used beyond what has been established.
How Your Data Is Used by the Platform
Data collected by mata11 is used exclusively for legitimate operational purposes. Primary uses include creating and managing user accounts, processing financial transactions, and providing betting and entertainment services tailored to your preferences.
We also use data to verify user identity as part of standard security procedures, prevent fraud, and ensure compliance with platform policies. This verification process is essential to maintaining a safe platform environment for all registered users.
Aggregated and anonymized usage data is used to analyze trends, improve platform performance, and tailor service content to be more relevant for users. This information cannot be directly linked back to the identity of any individual user.
Additionally, we may use your registered email address or phone number to send important account-related information, service updates, or security notifications. Marketing communications will only be sent to users who have given explicit consent.
Cookies and Tracking Technologies We Use
mata11 uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small files stored on your device that allow the platform to remember preferences, maintain login sessions, and present more relevant content.
There are several categories of cookies in use: essential cookies required for the platform's core functions, preference cookies that store user settings, and analytics cookies that help us understand how users interact with the service. Analytics cookies only collect data in a form that cannot directly identify individuals.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect core platform functions, including the ability to log in to your account and complete transactions. We recommend only disabling non-essential cookies if necessary.
Your Data Storage and Security
The security of user data is a responsibility we take very seriously. mata11 applies SSL/TLS encryption to all data transmissions between user devices and our servers, ensuring that sensitive information cannot be accessed by unauthorized parties during transfer.
Data is stored on servers protected by a multi-layered security system, including firewalls, intrusion detection, and access restricted to authorized personnel only. We conduct regular security audits to identify and address potential vulnerabilities before they can be exploited.
User data is retained for as long as the account is active and for any period required by legal and operational obligations. Once an account is closed or the data is no longer needed, we will delete or anonymize it in accordance with applicable procedures. Users may submit a data deletion request through our support team.
Data Sharing with Third Parties and User Rights
mata11 does not sell, rent, or trade users' personal data to third parties for commercial purposes. Data sharing only occurs in very limited situations and for clear purposes, such as working with payment service providers required to process IDR transactions, or when required by applicable law in Indonesia.
Third-party service providers working with us are required to adhere to equivalent data security standards and to use data only for agreed purposes. We are not responsible for the privacy practices of external sites or services that may be linked from our platform.
As a registered user, you have the right to access your personal data we hold, request corrections to inaccurate data, and submit data deletion requests under certain conditions. To exercise these rights, you may contact the mata11 support team via the available email address, and we will respond within a reasonable timeframe in accordance with applicable regulations.